We understand that different industries face different after-sales challenges. Hence we offer unique and effective solution to different customers depending upon their service requirements. Zed-Service™ caters to almost any kind of service setup including Carry-in / Walk-In process, On-site / Field Service Process, Return to Bench / Factory Service and more.
Zed-Service™ has extended its reach in multiple industry verticals including Mobile Handset, Smart Phones, Tablets, Phablets, Power Storage & Power Conditioning Products like Inverter, Battery, UPS, Home Appliances, Consumer Electronics, Electric and Electronic Appliances, Health, Wellness & Sanitary Ware, amongst others. The system has gained credible relevance in product based companies that require a systematized approach to manage their after-sales warranty, service & repair and minimize unpredictable and uncontrollable overhead costs.
Zed-Service™ is a robust solution that currently handles more than 0.75 Million WARRANTY / SERVICE / REPAIR CALLS per month. Zed-Service™ provides seamless access and transaction facilities to the users and just requires a PC with Browser and internet connection to get started. Transactions happening across the Service Centers, Service Franchisees, Warehouses, Head Office is visible and accessible to all concerned authorities including Top Level Company Executives in the form of MIS Dashboard, Flat Reports, Pivot Reports & Graphical Reports.
Zed-Service™ is seamlessly running at more than 5000 service centers across different geographies to streamline the customer service and repair processes. Service center heads, service engineers, inventory & warehouse managers, logistics managers, Authorized Service Partners and many other entities involved in service operations are successfully using Zed-Service™ system to automate their day-to-day transactions thereby increasing overall service efficiency and customer satisfaction manifolds.
When it is about managing after-sales service and repair, Zed-Service™ is the choice of many established market players like Sony, Meridian Telecom (India, Russia & Ukraine), Luminous Power, LAVA International, Mobo Movil Mexico, United Telelinks (Karbonn), SAR Group as well as many other enthusiastic Start-Ups and growing SMEs like Delex, World One, inTarvo, Symphony, etc.
Zed-Service™ is offered in flexible and scalable engagement models to suit the dynamic Business requirements of different set of organizations. Whether you are a large National, Multinational or Global Business Enterprise or a promising regional start-up we have a suitable model of engagement for you.
Get in Touch
to Know More about our Engagement Models.