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Remarkable Benefits of Field Service Management Software

December 10th, 2013

With high level of product standardization followed by massive product promotions and availability of hundreds of similar options to choose from, consumers today are not just informed buyers but equally responsive and empowered while selecting products associated with a particular … Continue reading

Zed-Service™ Mobile is underway

August 7th, 2013

While Zed-Service™ Mobile App is underway, tell us by what Name you would like to call it? Much more than the name, we would like to know the following from you: What are the key field service transactions you would … Continue reading

Optimize field service efficiency by empowering field service engineers

July 31st, 2013

Majority of Field Service Engineers or technicians are considered to be indirect users of IT Tools when it comes to Field Service Automation in developing economies. While, I say this, I admit that there would be disagreements and exceptions and … Continue reading

Measure your field service performance using service KPI Dashboards

July 12th, 2013

Field service management is an integral process for companies dealing into products that require after sales service, maintenance and repair at the customer premises or onsite locations. Most of these products are sold with pre-bundled warranty and support contract or … Continue reading

7 Strategic Things to Consider Before you Choose After-Sales Service Management CRM Solution

June 11th, 2013

In today’s age of consumerism, Warranty/Service/Repair Management has become more challenging and critically important than ever. Where the marketplace is flooded with bouquet of equally good products, under-performance of after-sales service operations can delude the customers from buying your products … Continue reading

Create Service Efficiency, Build a Profitable Service Organization

May 15th, 2013

Switch to Zed-Service™ platform. When you eliminate or reduce paperwork, you actually create service efficiency in multiple ways like fast call scheduling, better route and resource planning, faster allocation of work orders & inventory or spares dispatch, quicker follow-up and … Continue reading

The Rising Cost of Customer Service and maintaining business profitability?

March 14th, 2013

It seems you too are worried while looking at the ever rising cost of customer service. Many others like you are equally concerned and feel that some Goliath in the customer service operation is eating out major chunk of the … Continue reading

All Customers really want is a Simple and Quick Solution to their Problems

January 16th, 2013

We feel good when our customers are delighted. With several companies coming in with similar kind of products and service, it sometimes becomes difficult for them to mark a distinctive place. One surest way of making a niche is to … Continue reading

Dealing with Revenue Losses due to Moonlighting in the field service industry?

December 18th, 2012

Aside to multiple pilferages happening in the after-sales service operations, one common yet ill-unattended problem is of Service Moonlighting. Although moonlighting is considered to be unethical in the industry, yet it is a prevalent practice among service engineers in the … Continue reading

Service Lifecycle Resource Planning is Integral to effective Service Management Operations

November 24th, 2012

The ability to efficiently manage service lifecycle is imperative for the success of service businesses. And an effective Service Lifecycle Resource Planning helps define this success roadmap for service organizations. Service business is rich in data, but we need to … Continue reading

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