Read some of our Customer success stories about how Zed-Service™ helped them convert their service channels from a Loss Center to Profit Center!
We would rather like to call them “Success Stories” of customers who have used Zed-Service™ and experienced certainty in estimated cost, turn-around-time, service center’s efficiency and customer’s delight.
One of the Leading Mobile Manufacturers – a global provider of mobile multimedia devices, including feature-rich phones. The mobile phones made by the concerned manufacturer combine powerful technology with innovative applications for mobile imaging, music, communications and entertainment.
The mobile manufacturer successfully delivers world-class mobile phones for a multitude of customers. The mobiles are known for their high quality and robustness. However, virtually every product demands repair as it deteriorates after a period of time, depending on its machinery, handling and usage.
Zed-Axis customized Zed-Service™ for the mobile manufacturer to keep track of mobile repairs and customer accounts. The application includes modules like claims processing, part returns, field inventory and warranty analytics.Every captured job sheet revolves around two types of service calls – In warranty Calls and Out of Warranty Calls.
Please click below to Download the complete Case Study.