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Zed-Service™ delivers rich functionalities to meet the complex needs of your organization and increase its profit stream. A glance on the intuitive features and modules will reiterate its ADVANTAGES.
To take you a step further in understanding Zed-Service™ better, here are the key modules that make our Service Management System a profitable and critical business solution.

Work Order Creation

Comprehensive Work Order module allows you to create, dispatch, print and track work orders. You also get to capture information, repair history data and backlog reports.

Spare Part Inventory

Helps to synchronize asset management, maintain minimum stock level with all service centers so they are able to offer repair services to all and every, and reduce repair downtime.

Warranty Management

Warranty Management Software module lets you track product warranties and manage work orders for In-warranty and Out-of-warranty calls for claim processing, and accuracy of claim settlement. This helps to keep invalid warranty claims by service centers at bay, increase accuracy of claim settlement and minimize any revenue leakage. Warranty Claims Management System (WCMS) is also available as stand-alone module for companies who just want to track warranties and settle warranty claims raised by their service franchisees.

Forward and Reverse Logistics

These modules help track the complete movement of fresh stocks of product/spare-parts from warehouse to the service centers against indent/PO and defective product/spare-parts back from service centers to the warehouse simultaneously.

Claim Management

This helps in validating & approving claims based on the standard policies enforced by the principle and allows service centers to raise invoices against approved claims for services rendered or parts exchanged.

Dead on Arrival (DOA)

Lets you manage, analyze and approve the dead-on-arrival claims of a product. Based on certain sets and conditions, the system allows the user to make note of each DOA work order, based on its BOM (Bill of Material), serial number and model number details. The work order is subsequently checked and approved, before any free-of-charge delivery.

Cannibalization and Teardown

Handles cannibalization & tear down at the highest repair level for products that are defined as DOA (Dead On Arrival) OR BER (Beyond Economical Repair). System allows this as per the pre-defined approval matrix for product tear-down and enables to mark them as ?Good? or ?Defective?, and stocks the re-usable inventory.

KPI & Report Dashboard

Offers real-time reporting with drill-down views using multiple parameters including Work-in-Progress, Escalated Products, Repair TAT Analysis, Pending for Parts Details, Work-Order Closure, Ready for Delivery Report, Intimation Report and many more. All reports can be exported, saved and printed in Excel format for future reference.

Warranty Claim Management System (Stand-Alone Module)

Recently, we have also introduced Warranty Claim Management System (WCMS) as a stand-alone module. It is designed to automate and improve the management of all In-warranty claims primarily for carry-in repair operations. Its key features and benefits are as follows:• OEM Claims Management
• OEM Claim Approval & Billing
• Reduced overhead expenses
• Increased service partner satisfaction
• Easy incorporation with Legacy CRMs

Call Management (applicable for On-Site only)

This module effectively handles workorder call management at every level. From On-site to RTB level, every call records workorder scheduling, dispatching and closure in the system. Call Management module also helps you keep track of Pick-up Notes and Delivery Challans at every escalation point.

Product Placement (applicable for On-Site Only)

The system features embedded approval matrix at every level for placement of stand-by products. This allows visibility to TRC managers and RF supervisors on the outward and inward movement of inventory from their factories and warehouses.
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