Repair Centers face a tough time managing field technicians /engineers and work-orders for on-site repair. The absence of an automated system results in more time being spent on the roads against fulfilling service orders. Zed-Service™ Service Management System for On-Site Repair supports extensive features to ensure an optimum utilization of resources and reduced service delivery costs.The end-to-end software modules like Work-order Creation, Warranty Management, Part and Inventory Management, Return-To-Bench
and Claim Management
automate On-Site Repair Process
and maintain accuracy of product movement and help to keep the customers informed about the repair in progress.
The system streamlines on-site and return-to-bench (RTB) repair processes with well defined business logics of the company. While the software allows complete tracking and visibility about the repair actions taken and the progress about the product service, it also provides a one-stop window to the top management to track and control SLA and other related factors.
We have listed below the major features and benefits that you can drive from Zed-Service™ On-Site Repair process and mobilize field service: