Kitchen and Sanitary Ware
Typical Client Challenges:
The Kitchen and Sanitary Ware Manufacturers know the pain their customers face when products like Ovens, Hobs, Dishwashers, Water Closets, Cisterns, Bathtubs, Showers, Geysers, etc., wear down or break. Whether the product stands in or beyond the warranty range, customers expect instant service. For manufacturer or its authorized service centers who undertake their service endeavor, warranty management makes all the difference. The in-warranty calls are a cost and out-of-warranty calls, indirect revenue. If you are not keeping your business processes updated about the in-warranty and out-of-warranty calls, you are in all probabilities cutting deep down in your profit margins.The problem gets more intense with the Kitchen and Sanitary ware products as most of these are not easily portable and cannot be taken to the factory for repair. Hence measuring the logistics issues like warranty status, inventory used, service charges, part charges, get untraceable and meshed up. Excel sheets and emails have too much scope for clerical mistakes, and also fail to provide a 360 degree view of the actual reports.
What Zed-Service™ Provides?
Zed-Service™, the 360 degrees Service Management System value adds in the overhaul process with its modules like Warranty Management (Lets you manage work orders for In-warranty and Out-of-warranty calls for claim processing, and accuracy of claim settlement), Inventory Control (calculates the inventory used in the repair process), Key Performance Indicator (gives detailed analytical data of opened, closed and in-process work orders), AMC Management, and other modules to name a few, which positively transforms customer’s business.Zed-Service™ can help in maximizing business efficiency and brand value, lowering overhead costs and increasing customer satisfaction by effective and on-time service.