Medical Equipment & components
Typical Client Challenges:
The manufacturers of Medical Equipment & components like X-ray machine, Glucometer, Ultrasound Machines, ECG Machines, Nebulizers, etc., know the importance of prompt repair and return of the products to their customers. The treatment and diagnosis of many patients depend on these machines and hence their Turn-Around-Time (TAT) should be as minimal as possible.
It hence becomes the responsibility of the manufacturer and supplier to speed up the repair and delivery process. Amidst all this, it is equally important to streamline the service and repair processes, falling which, after-sales support can shape up as a major cost center for the company. With several service centers located in different geographies, and several repair / service work orders being created daily, how do you calculate the service TAT, measure product performance and tap engineer’s productivity or ROI?
Many Authorized Service Partners offer on-site after-sales support and service of the medical equipment. In case of more than one ASPs, the Primary Manufacturer experiences a hard time in tracking the work orders status, engineer’s productivity and TAT as per agreed SLAs.
What Zed-Service™ Provides?
Zed-Service™ On-Site Service Management suite is the answer for the post-sales support of the Medical Equipment & Consumables. With Zed-Service™, you can create service work orders, enter the report of Early Level Screening (ELS) to check the warranty status, escalate work orders to higher levels of repair, view pan-region reports of the medical equipment, Manage AMCs, and much more. This ensures minimal chances of forfeit, quick TAT (Turn Around Time) and increased customer delight.