Work Order Management Software is a handy and useful tool for service industry. Manufacturers and after sales service partners having multiple service touch-points use work order software to track and manage all type of work order related to service, repair, warranty, maintenance and out of warranty requests.Work order management software module from Zed-Service™ software suite is an easy to use completely web-based solution. You just need a web-browser and connectivity to the internet in order to get started. Users can create unlimited number of work orders, monitor work order progress on real-time basis, assign work order to engineers, and escalate work orders for higher level repair to technical repair centers. Customers can be updated simultaneously on SMS & email through automatic triggers generated by the work order management software. In addition to this, company executives also get access to various useful service reports about work order progress, service performance and engineer productivity.
Work Order management software is used in different service management set-ups which can be as simple as a company having its own branches or service centers to directly support complete after sales service to the end customers. At the same time the robust Zed-Service™ software platform gives full flexibility to use the work order management software in a complex customer service environment. For example, a principal manufacturer can have their own branches/service centers at strategic locations, GSP (global service partner) branches/service centers and direct stand-alone service franchisee (ASPs) (where neither GSP nor the principal has a local presence), all put together simultaneously. Work order management software can also be directly used by Global service partners (GSPs) or Authorized service partners (ASPs) for managing service operations of multiple Companies/Brands using a single & centralized work order software instance and at the same time clearly tracking distinct reports for each Brand and reconciling warranty claims accordingly.
Zed-Service™ – Work order management software is used extensively by multiple industries including mobile handset companies, consumer electronics & consumer durable companies, Inverter, Battery & UPS companies, White Goods & Home Appliance companies, medium to large third party service partners serving to multiple Brands, etc. Implementing Zed-Service™ is easy and flexible; couple of fastest implementations has been done even within 3-4 weeks time. Ask a dedicated No Obligation Online Demo!