What is Zed-Service™?
Zed-Service™ is a 360 Degree Service Management automation software for manufacturers and service centers. This software lets you create work-orders / job sheets, manage In-Warranty and Out-of-Warranty service calls, validate and approve service and part claims by service partners across multiple service channels.It helps to reduce Turn-Around Time (TAT) of service centers, maximizes efficiency of service engineers and increases visibility & control over entire service operations. Above all, it helps companies to increase customer satisfaction, reduce overhead costs and build Brand Loyalty.
Who should use Zed-Service™?
Manufacturers, authorized service partners, service / repair factories, etc. In a nutshell, all any company that deals in products that require after-sales service / repair / warranty should use
Why should I choose Zed-Service™ as an After-Sales software?
Zed-Service™ is a tried and tested end-to-end after-sales service management system used by some of the leading consumer electronics and consumer durable companies. Key industry verticals using Zed-Service™ include mobile telecom, home appliances, kitchen & sanitary ware, wellness products, and many more.
Does Zed-Service™ allows the flexibility to work from remotely located service centers systems?
Zed-Service™ is a web-based system and all you need to use it is a work-station with internet connection and browser. For areas, where there is poor power-supply or lesser access to the Internet, offline (desktop) version of Zed-Service™ is offered. On top of this, Zed-Service™ provides separate login Dashboard for different users in the service hierarchy with ease of access to all relevant modules and features.
I’m not tech-savvy. Can I still use your system?
Absolutely! You need not be a computer-savvy to be able to use our system. It is extremely user-friendly so that everyone with basic computer knowledge can understand it. To ensure that everyone understands the software better, we provide Five Free initial training sessions to all the top level users. We also provide an easy to understand User Manual at the time of delivery for different set of users.
How strong and prompt is your customer support?
We promise superior customer support even before we promise quality. We have well defined Service Level Agreements and Turn-Around-Time for different types of service/support required. We also have a Help-Desk system to provide online support during working hours.
Who is Behind Zed-Service™ Service Management?
Zed-Service™ is a flagship Business Solution by Zed-Axis Technologies Pvt. Ltd.. Zed-Axis is a New Delhi based Microsoft Partner Software Development Company. Having a decade plus of experience and certified competencies in the field of Custom Development, Business Intelligence, Mobility & Data Management Solutions, Zed-Axis has a proven track record of designing, developing, deploying and maintaining end-to-end Business Critical Software Solutions for companies ranging from Start-ups to Fortune 500.Zed-Axis adheres to industry best practices and is ISO 9001:2008 Certified & a NASSCOM member company. For more information on Zed-Axis and the solutions it offers, logon to
Does your Software offer Third-Party Tool Integration?
Yes, to save you from that extra cost and hassles of collating data from other tools, Zed-Service™ provides flexibility to integrate it with Legacy CRMs, or Third party accounting tools.
Can I save the reports for future reference?
Yes you can. Our system offers user-friendly options to save the reports on-demand in Excel files for future reference.
I want to try your system before I purchase it. Is there any Trial version?
We offer a 30 days FREE trial of Zed-Service™. You just need to place an online request and we will arrange Free Trial for you after understanding your business work-flow.
Does your system offer data backup facilities?
We understand the value of the crucial data that you enter while using our system. We thus ensure that the data, howsoever large, has a secure backup.
Can I host Zed-Service™ on my own Infrastructures?
Yes, you have full flexibility to host the application on your infrastructure, however it is recommended to ask for hosting it on Zed-Axis infrastructure in order to save on cost and also avoid multiple infrastructure related hassles.